You can do this by swiping up from the home screen and tapping your preferred browser. You can run a speed test on your device to check if the connection is good. Make sure your phone or tablet has access to a fast internet connection. Since this is a streaming service it will require an internet connection. Check if the issue occurs when accessing the app on another device.Verify that you have an active Prime Video account.Here’s what you will want to do if you are having issues with the app. ![]() Generally, you won’t experience any issues while using the Prime Video app on your Android device however there might be instances when it won’t work. Amazon Prime Video app won’t play properly The app makes it easier for you to select the shows you want to view and even manage your account. You get to access several exclusive content such as “The Man in the High Castle” or “Mozart in the Jungle” from your mobile device while on the go. The Amazon Prime Video app allows you to enjoy your favorite movies and TV shows using your Android phone or tablet. To fix this you need to perform a series of troubleshooting steps. This can be caused by several factors such as an issue with the internet connection to a corrupted app. ![]() The Amazon Prime Video app not working issue usually occurs when you try to run the app.
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